Pricing on the checkout page comes directly from the tour operator, therefore, pricing listed on the website may vary from those in the checkout due to the tour operator changing the prices without notifying us. If you notice any prices are not correct, Contact Us so that we can update that information.
The price at the checkout is always the correct and accurate price and will be the same price you will pay if you were to book direct with that tour operator. We protect you against arriving at a destination and finding the same tour or activity offered at a lower price from our operator.
We believe you should get the lowest price possible offered by the tour operator. Many tour operators offer online booking discounts and we try to make sure those are posted on our website. We try to keep those updated, but sometimes they expire or change. If you notice any discount codes don’t work or are missing, Contact Us so that we can update that information.
Transactions on ActiveOahu.com are made directly with the tour operator you booked with, so you will need to abide by the tour operator’s cancellation policy which is included in the confirmation email you receive after booking a tour. The tour operator’s cancellation policy is also included on the specific activity and company pages on ActiveOahu.com
Most tour operators will gladly refund your purchase if it’s more than 48 hours before your activity start time. If you have trouble getting in contact with the company you booked with, give us a call at (808)498-1894 and we can probably help you out. The tour operator’s contact information is included in the confirmation email.
All refund decisions will be made by the tour operator you book with.
Taxes and fees are included at checkout. Hawaii General Excise Tax is 4.127%. If you are booking online, FareHarbor, the vendor who owns and operates the booking software, charges an online booking fee, normally about 6%.
If you would rather not pay the online convenience fee, call us at (808)498-1894 and we can help you book your activities over the phone.
"We are a family of 10 who really enjoyed our excursion. Although 3 of us chose not to go in the tank, they had just as much fun on the 20 min ride out to the cage and the ability to see the sharks from the boat."
"Great trip swimming w/plenty of sharks and awesome crew! Suggest being in the first group and get the cage spot closest to the back of the boat as that seemed to be where a majority of the sharks gathered."
"...David and Jenny were absolutely amazing and eager to educate our group about sharks. The group size was smallish too which means not a crowded cage. Anyways, when we got to the cage, there were sharks already waiting for us. And there were tons!"..." If you’re thinking of cage shark diving then go with this company..."
Hawaii Shark Encounters’ main goal is to further the cause of shark conservation.
Hawaii Shark Encounters provides a cage that floats at the surface of the water. Sharks swim past the seemingly invisible plexiglas that separates swimmers from the sharks. Passionate staff educate guests on threats to sharks and their role in the ocean.
The glass seems to disappear once the staff submerges the cage in the water. All swimmers are out of reach of curious sharks although it looks like there is nothing to keep the sharks from entering. The cage adds an element of safety and security while you swim in the same water with these misunderstood, infamous, and threatened creatures.
You are booking directly with . The operator's cancellation policy is shown at the checkout screen and on all email communications. View General Cancellation Policy ›
Please send tour cancellation requests or rescheduling requests directly to the operator you booked with. The cancellation policy for each company is included in the checkout process adjacent to the payment info and is also included in confirmation and reminder emails.
When in doubt, notify the operator you booked with and communicate with them as soon as you know you will need to cancel or reschedule. The earlier the better. Refunds are painless and rescheduling is easy using the FareHarbor software. So, don’t fret, the contact info for your operator is included on the top of all email communications with you.
If you need specific instructions on how exactly that process works, check out our guide on How to Cancel or Request a Refund ›
Abide by the general cancellation policy and you’ll should be totally fine, although each operator has their own policies.
If you cancel at least 7 day(s) in advance of the scheduled departure, there is no cancellation fee. If you cancel between 3 and 6 day(s) in advance of the scheduled departure, there is a 50 percent cancellation fee. If you cancel within 2 day(s) of the scheduled departure, there is a 100 percent cancellation fee.